1. Shipping Method & Cost
2. Where will you ship your products?
3. What are your shipping options?
4. How long will my order take to be received?
5. Please define a "Business Day".
6. How do I know that my item has shipped?
7. Do you offer same day service?
8. Will I be billed duties and taxes?
9. What about damaged shipments?
10. Can I return merchandise?
11. Are delivery dates guaranteed?
12. What will happen if I give an incorrect shipping address?
1. Shipping Method & Cost
Shipping by DHL, takes about 3-5 business days after shipment arranged.
|
ZONE |
DESTINATION |
0 - 0.5KG |
0.5-20.5KG
/per 0.5KG added |
21-70KG
/per kilo |
71-151KG
/per kilo |
151-300KG
/per kilo |
>300KG
/per kilo |
|
1 |
Japan |
$17.0 |
$6.0 |
$6.0 |
$4.2 |
$4.0 |
$5.5 |
|
2 |
South Korea |
$17.0 |
$6.0 |
$6.0 |
$4.0 |
$3.8 |
$5.5 |
|
3 |
Malaysia, Thailand |
$15.0 |
$5.0 |
$6.0 |
$4.2 |
$4.0 |
$5.5 |
|
4 |
Philippines |
$15.0 |
$4.0 |
$6.0 |
$4.8 |
$4.5 |
$5.5 |
|
5 |
Singapore |
$15.0 |
$4.0 |
$6.0 |
$4.5 |
$4.0 |
$5.5 |
|
6 |
Indonesia |
$17.0 |
$6.0 |
$10.0 |
$8.8 |
$8.5 |
$9.0 |
|
7 |
Bangladesh, Bhutan, Brunei, Myanmar, Cambodia, Laos, Maldives, Nepal, North Korea, Sri-lanka, Vietnam |
$32.0 |
$8.0 |
$14.0 |
$13.0 |
$12.5 |
$12.5 |
|
8 |
Australia, New Zealand |
$17.0 |
$6.0 |
$9.0 |
$8.0 |
$7.8 |
$9.0 |
|
9 |
American Samoa, East Timor, Cook Islands, Fiji Island, Guam, Kiribati Republic, Marshall Island, New Caledonia, Niue Islands, Papua New Guinea, Nauru Republic, Saipan, Solomon Island, Tahiti, Tonga, Tuvatu, Vanuatu, Western Samoa |
$21.0 |
$8.0 |
$15.5 |
$14.0 |
$13.0 |
$13.5 |
|
10 |
Andorra, Austria, Belgium, Channel Island, Canary Islands, Denmark, Faroe Island, Falkland Island, Finland, Gibraltar, Greece, Greenland, Guernsey, Iceland, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland |
$24.0 |
$7.0 |
$8.5 |
$7.8 |
$7.5 |
$8.0 |
|
11 |
U.S.A. |
$23.0 |
$5.0 |
$8.5 |
$7.8 |
$7.5 |
$8.0 |
|
12 |
Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominica Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St.Barthelemy, St.Eustatius, St. Kitts, St. Lucia, St. Marrten, St. Vincent , Suriname, Trinidad & Tobago, Turks & Caicos Island, Uruguay, US Virgin Islands, Venezuela |
$32.0 |
$9.0 |
$15.0 |
$12.5 |
$11.5 |
$13.0 |
|
13 |
Afghanistan, Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Cyprus, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Mali, Malta, Malawi, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Qatar, Reunion Island, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Swaziland, Syria, Tanzania, Togo, Turkey, Tunisia, Uganda, United Arab Emirates, Yemen Arab Republic, Zaire, Zambia, Zimbabwe, Pakistan |
$32.0 |
$9.0 |
$15.0 |
$12.5 |
$11.5 |
$13.0 |
|
14 |
Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Cote Divoire, Croatia, Czech Republic, Estonia, Gerogia, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Mongolia, Poland, Romania, Russian Federration, Slovakia, Slovenia, Somaliland Republic, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Yugoslavia |
$32.0 |
$9.0 |
$15.0 |
$12.5 |
$11.5 |
$13.0 |
|
15 |
Canada |
$23.0 |
$6.0 |
$8.5 |
$7.8 |
$7.5 |
$8.0 |
|
16 |
United Kingdom, France, Germany |
$24.0 |
$7.0 |
$8.5 |
$7.8 |
$7.5 |
$8.0 |
|
17 |
India |
$32.0 |
$8.0 |
$14.0 |
$13.0 |
$12.5 |
$12.5 |
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2. Where will you ship your products?
With the convenient transport, we can ship to all over the world right now.
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3. What are your shipping options?
We will use whatever method you prefer. But we mainly deliver our pearl products by DHL express. It is reliable, safe and fast. It is not expensive as well, because we can get the discount deliver prices.
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4. How long will my order take to be received?
The delivery time is about 3-7 business days after shipment arranged. It only takes 3 or 5 business days if ship by DHL to USA. The exact deliver time is based on the destination, the shipping method you select and how long it takes to clear local customs.
However, we also need some time to produce your order. It usually takes about 3-7 business days to prepare an order after your payment.
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5. Please define a "Business Day"?
A business day means working day, it is from Monday to Friday with the exclusion of any holidays. Saturday, Sunday and any China National holidays ARE NOT business days.
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6. How do I know that my item has shipped?
We will inform you when your order is shipped. We'll send you an email to confirm the time it was sent, the tracking number of your order shipment, with a link to the carrier's tracking page. There, you can check your package's location in real time. If for some reason you do not receive the confirmation email or have additional questions, please contact us as soon as possible.
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7. Do you offer same day service?
No, we do not offer same day service to deliver our products, so the earliest that your recipient could possibly receive the products is the following 2 business day.
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8. Will I be billed duties and taxes?
We are not sure whether it needs or not, all depends on your local customs office and the laws of your country. If you have questions about duties and taxes, we encourage you to contact your local customs bureau or post office.
However, we usually declare the goods as "imitation bead ..." And much lower value than real amount to avoid too high taxes or duties at your side. We can declare full value per client?s request, too.
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9. What about damaged shipments?
We always do double check your jewelry before packing. And we try our best to pack your jewelry to avoid the damage in the shipments. Sometimes goods are damaged during long distance shipping.
But if you find that any merchandise is damaged during shipping, please send email to info@pearlove.com immediately or call us at 86 20 3999 4616. We will need 3 pieces of information:
1. Your Order Number (you can find it in your email we sent to you or in your order history).
2. FedEx or USPS or EMS or DHL or TNT Tracking Number (from the Shipping sheet).
3. What was damaged? You can take some pictures for the damaged merchandise to show us as well.
We will accept the return and either exchange the merchandise or refund for remediation.
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10. Can I return merchandise?
According to our return policy, you may return any item within 7 business days after the receipt of your goods for refund or replacement. This guarantee does not apply to custom orders, special order or pieces that have been modified per customer request.
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11. Are delivery dates guaranteed?
No. Because circumstances beyond our control, we cannot guarantee delivery dates. For example, unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc., and there is no refunds will be issued under these circumstances. But usually the goods are delivered within expected time.
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12. What will happen if I give an incorrect shipping address?
Unfortunately, your jewelry will probably not get to its destination in time for the important occasion if you provide an incorrect address when ordering. If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees.
PLEASE be certain of your address before ordering! We pass along the UPS fee for the correction, which will appear on your credit card statement as a separate charge. And make sure that you include apartment or suite numbers if applicable.
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